FAQs
DELIVERY INFORMATION
We currently do free shipping for all orders above $60 in Australia or above $100 worldwide.
Shipping fee for smaller orders is just $6 for Australia and $15 elsewhere.
7-10 business days for Australia and 12-16 days worldwide.
It’s just a tool enabling you to collect the styles you like for further comparison and decision.
For each style, please make sure you check the table on the page and measure your child’s feet and find an exact size. Just keep in mind that sizing in various styles might be different. So measure down to the centimeter. There is a table beneath the products that shoes an efficient way to determine foot size.
You can normally pick up your package from the post office within a timeframe. If your package is returned to us after this period, you’ll be charged a shipping fee for resending the package.
SHOPPING INFORMATION
You have 7 days from delivery to report any problem with the condition of the product, wrong size or the way it’s delivered. Please send us an email (preferably with photos in case of problems) to admin@airbox.com.au and someone will be in contact with you at our earliest to rectify the problem.
As soon as your order is put through, you’ll receive an electronic invoice sent to your email.
Change and cancellations can be done only if the order has not been shipped yet. Please contact us on admin@airbox.com.au if you need to amend an order asap.